Chasing Fireflies Reviews

Chasing fireflies is not the store it once was. I have NEVER had an experience like this with ANY OTHER store. They would not process my return after 14 days and made it impossible to contact them. They have NO contact phone number. They only provide an email and they only answer your email if they feel like it. If they don't like what you are writing they don't respond AT ALL. You, the customer will have ZERO way of contacting the company. I am out almost $300 and no one responds at all. There is NO place to write reviews on their website yet they have all glowing reviews. The reviews are written by Chasing Fireflies. They are fake. I will never ever purchase from this online store again and I have spoken to many friends who feel the same. The merchandise is overpriced, poor quality and you are stuck with whatever you buy. Good luck with contacting them with any issues. Shop elsewhere, they don't deserve your money and should be truly ashamed!

I ordered three identical skirts in three sizes for my two granddaughters. When opening the package I immediately realized the smallest size would be too small. I kept the other two sizes and within 2 days I returned the one that wouldn't fit. I processed the return on line and it was approved. After mailing the small one back, it was returned to me saying it was not returned in new condition. That is simply fraud. Original tags and bag, with the item in perfect, new condition is the truth about the return!

I have bought every Easter dress here for my granddaughter for years. Have many Halloween costumes and princess dresses. Have made the greatest memories. Bought beautiful little blue dress with white fur trim and white fur boots to see Santa at Macy's on 34rh Street in Manhattan. The dresses have all been perfect.

After reading some of the reviews posted, I am in shock! Over the past 6 years, I have purchased several items from Chasing-Fireflies (i. E. apparel, accessories and toys - when they used to carry toys/games). We bought all of our daughter's Halloween costumes, Easter dresses, as well as Christmas outfits from Chasing-Fireflies. In addition, we have been buying matching Halloween and Christmas family pajamas - not just for our immediate family, but also, our in-laws, cousins, nieces and nephews, too. For the hundreds (maybe thousands) of dollars I spent with Chasing-Fireflies, I have had only "one" issue with them in regards to a misspelled name on a pair of personalized pajamas. However, Chasing-Fireflies took accountability for their mistake and sent a new pair of pajamas right away. I have never had any of the problems that others had stated in some of the reviews. Too bad for them. I love Chasing-Fireflies, and hope they will return.

The high end Girls clothing offered on this website are wonderful. My granddaughter has been dressed like a Princess for years! I have never ever had any kind of problem with this Company. I hope they continue to offer these gorgeous clothes for girls for years to come!

I bought two very expensive dresses for Christmas for my little girls and paid $50 for next day shipping and they were never sent! No call, email, nothing. I called to find out what happened and when they would arrive and ended up asking for a supervisor as the first rep didn't even apologize. Supervisor said the order couldn't be verified so it was cancelled. I had a confirmation email, thank you for your purchase but it couldn't be verified? She didn't ever even ask if I still wanted the dresses. She talked over me and then hung up. STAY AWAY!

After placing an order and then immediately
Making several emails to the company to put a stop to my shipping, I couldn't call because it was a holiday. Needless to say they shipped my order several days after without confirming email. I have since spoken to the company 8 times and wrote 5 to 6 more emails and each time they said they'll get back to me and they have not. Extremely disappointed and would never buy from them again they have definitely lost a life long customer

I am always tempted to buy things here because they really have cute items BUT my past 4 purchases have been a nightmare- sizes are all over the place, I bought my daughter two pairs of shoes the same size and one pair is literally two inches shorter than the other. We bought cute costumes which were so complicated to get on and came with no instructions that we had to scramble to find a last minute - like 5pm on Halloween last minute- alternate costume. We also were sent and charged twice for a few items. All of these involved dealing. With a non-responsive, dismissive or just completely unhelpful and un apologetic customer service department. So despite the temptation of cute items, we are done and have taken our business elsewhere.

I tried to give small business a shot and not buy at Amazon. But they lied, wasted HOURS AND HOURS of my time, and kept money that was promised to be refunded. NEVER again. THE WORST.

What a total joke. Do you not order from them ever I ordered October 1 and received our Halloween costume for my daughter on November 1. She was so disappointed and they told me it's no exchanges no refunds deal with it. Worst customer service I've ever had in my life